Request answering/processing times

Request answering/processing times

Account validation

(KYC Procedure)

Fund account,

RON/Euro deposit

AML Verification

against money laundering

Exchange

crypto-to-fiat/
fiat-to-crypto

Withdrawals

Support ticket

answer time

-days- -days- -days- -days- -hours-

Amounts < 10 000 Euro or equivalent in RON

1-2

1-2, 1 day average

0-1

instantly

1-2, 1 day average

48

Exceptions: Euro from
Revolut, 1-3 hours

Exceptions: Euro from
Revolut, 1-3 hours

Amounts > 10 000 Euro or equivalent in RON

1-2

1-4, 2 days average

1-4

instantly

1-4, 2 days average

48

Notes:

  • The days in the table above are week days and bank days (not weekends or legal holidays).
  • To ensure that the LDV IT platform matches the amount integrated with your LDV account, it is necessary to upload the account statement for the IBAN from / to which it sends. Only inputs and outputs to / from pre-authorized IBANs based on statement upload are automated.
  • When the sent funds reach the LDV Exchange platform, you will receive an information email. If the IBAN is identified, it is assigned automatically. If not, you will receive instructions for loading the statement.
  • The moment of debiting the funds from your bank account does not coincide with the moment of entering the funds in the LDV Exchange accounts, most transfers being interbank and may require from several hours to several days for completion.
  • The moment of entering the money in the bank accounts of LDV Exchange (Globe Monnaie SRL) does not necessarily coincide with the moment of their crediting in the user's balance. The difference is the time required for specific checks on AML (anti-money laundering) laws.
  • Our company is not responsible for any imputed losses caused by the increase in the price of cryptocurrencies if the funds are allocated in time balances communicated above.
  • Send only from bank accounts opened in your name. In cases where the name on the payment order does not match the name of the LDV account holder, the amount will not be credited to the balance. You will receive an email with instructions for resolving the situation, but the time to resolve depends on the solution you choose and the number of attempts required to succeed.